Users can return their NearStream products for any reason within 7 days of receiving the product, provided the product is in unopened factory condition. Please note, returns will only be accepted if the returned item(s) meet the “Return Conditions” specified below.
Return Conditions:
· Users must present a valid purchase receipt when returning the item. If the product is damaged by the user, or if the packaging box or any accessories are missing, the return will not be accepted.
· The refund of the paid amount will be processed within 10 days from the date of receiving the returned goods.
· If any manufacturing defects occur within the first 30 days and these failures are confirmed by warehouse inspection, we will refund all costs incurred during this return or exchange including shipping.
Warranty Claims for Quality-Related Issues:
We provide a 1-Year warranty service for our customers.