WARRANTY & REFUND
Do you have warranty for my purchase? I am a little bit worried about online shopping.
Yes we do, our Products are covered by ONE YEAR warranty, plus we will provide LIFETIME technical support. Please note this policy is only applicable to products purchased on www.nearstream.us. .
Return Policy
<strong>30-Day Risk-Free Trial: Stream with Confidence</strong>
Not the perfect fit? Return your gear within 30 days of receipt. This gives you ample time to try, test, and create—risk-free. Once our team completes a quick quality check at the warehouse, your refund will be on its way.
<strong>Return Conditions & Refunds</strong>
· Please keep your receipt and ensure the original packaging/accessories are intact.
· <strong>Partial Refunds:</strong> If the product has been unboxed or used, we will happily coordinate with you to determine a fair refund percentage based on its condition.
· <strong>Refund Processing:</strong> Refunds are typically processed within 7 days of receiving your item at our warehouse.
· <strong>Our Quality Promise (DOA):</strong> If a manufacturing defect occurs within the first 30 days, our tech team will verify the issue, provide a prepaid return label, and offer a full refund or free replacement at zero cost to you.
<strong> Need Tech Help Before Returning?</strong>
Many returns can be avoided with a quick setup adjustment! Before initiating a return, please contact our experts at sales@nearstream.us. Whether it’s OBS setup, NDI connectivity, or audio mixing, we are here to get your stream up and running fast.
<strong>12-Month Quality Guarantee</strong>
Your peace of mind is our priority. Every NearStream purchase is backed by a dedicated 1-year manufacturer’s warranty covering hardware defects. You focus on creating content; we’ll ensure your gear keeps performing at its best.
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