30-Day Risk-Free Trial: Stream with Confidence
Not the perfect fit? Return your gear within 30 days of receipt. This gives you ample time to try, test, and create—risk-free. Once our team completes a quick quality check at the warehouse, your refund will be on its way.
Easy Return Conditions:
- Please keep your receipt and ensure the original packaging/accessories are intact.
- Partial Refunds: If the product has been unboxed or used, we will happily coordinate with you to determine a fair refund percentage based on its condition.
- Refund Processing: Refunds are typically processed within 7 days of receiving your item at our warehouse.
- Our Quality Promise: If a manufacturing defect occurs within the first 30 days, we’ll cover all return or exchange costs, including shipping.
Need Tech Help Before Returning?
Many returns can be avoided with a quick setup adjustment! Before initiating a return, please contact our experts at sales@nearstream.us. Whether it’s OBS setup, NDI connectivity, or audio mixing, we are here to get your stream up and running fast.
12-Month Quality Guarantee
Your peace of mind is our priority. Every NearStream purchase is backed by a dedicated 1-year manufacturer’s warranty covering hardware defects. You focus on creating content; we’ll ensure your gear keeps performing at its best.